Woofies is a professional pet service helping you to look after your dogs, cats or anything else with paws, claws, feathers and fur for that matter!

 

Call today for a free, no obligation home consultation on

(01745) 341 001 or

(+44) 07771 808107

 

You can email us too at woofiespetservice@gmail.com

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General Data Protection Regulation

 

What information is being collected?

We collect a variety of information before, during and after you book with Woofies Pet Services and use any of our services. This includes: Names, Addresses and Contact Information of the person(s) using our services. Details and notes taken throughout a meeting or service provided to help us remember conversations during and details of your session. If you E-Mail us or send us messages via social media, these messages are stored within our email system or social media accounts. These messages are stored for as long as practicable to allow us to provide you with better future services.

 

Who is collecting the data?

This data is being collected by Woofies Pet Services. We use a password protected data management software to hold our data and locked filing cabinet for all paper documents.

 

How is it being collected?

The majority of our data is collected directly from you. Whether you fill out a form for us, or tell us face to face, via the telephone, via e-mail or message. In some cases, data may be given to us by a third party. This includes if somebody purchases a voucher for you – they will usually give us your name and details to allow us to process their order and provide our service to you.

 

Why is it being collected?

Most of the data we collect is solely for the purpose of providing you with a better service.Some of the data we collect is to help provide you with a better customer service experience. We are required by law to collect and store certain information of all our customers.

 

How will it be used?

Data we collect will be used by Woofies to enable us to provide our services and products to you.Contact data (e-mail addresses) may be used to contact you in relation to your service.

Who will it be shared with?We take your privacy very seriously. We do not sell your data to third party organisations. There are a few scenarios where some of your data may be shared with third parties to allow us to provide our services to you. These include: Law Enforcement and Legal Requirements – we will provide data to law enforcement agencies if issued with a court order to do so.

 

How will this affect you?

We collect, store and process your data in such a way that should have no negative effect on you as an individual.

 

How long is the data stored?

Most data we collect is stored indefinitely. This is to allow us to provide a better service to you as a customer in the event that you contact us again in the future. We are legally obliged to store some data for a minimum amount of time, for example, payment records etc.

 

Access to stored data

If you have any questions about data we hold about you, please feel free to contact us. As well as trying to help you directly. You may request a copy of any data we store about you – and we will comply with any requests as per the guidance of the Information Commissioner’s Office.

 

More information.

If you would like any clarification on how we collect, store or process your data – please contact us directly.If you would like further information on the legal guidelines we operate within, or have any concerns about how we use your data, please get in touch.

 

Our Details

This business is owned and operated by Amy Gale, trading as Woofies Pet Services.Our principal place of business is at: 30 Sunningdale, Abergele, Conwy LL22 7UB.You can contact us in writing to the above address, or by email to woofiespetservice@gmail.com